Reference

How We Set the Rules at Bajimaat

Every account on Bajimaat operates under a clear set of legal terms — covering your rights, our responsibilities, and how we handle your data.

Jurisdiction-dependent accessAccount data protectionbKash, Nagad, Rocket policy scopeTransparent contact paths
Bajimaat How We Set the Rules at Bajimaat
POLICY CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, need to request a data correction, or want to close your account, reach our support team directly. We handle legal and account queries separately from general lobby help so your case gets to the right person without delay. Response times vary by channel, but account-related legal requests are treated as priority.

Live Chat Open the chat widget from your account dashboard. Available during our active support window for real-time queries about account status or policy questions.
Email Support Send detailed legal or data requests to our support address listed in your account settings. Include your registered bKash or Nagad number for faster verification.
Account Help Centre The Help Centre inside your account covers account closure, data access requests, and eligibility queries — step-by-step, no wait time required.
ACCOUNT AND DATA STANDARDS

How We Protect Your Account and Data

We take a straightforward approach to account security and data handling. Your personal information is stored with encryption, and payment details tied to bKash, Nagad, or Rocket are never held in plain text on our servers. You can request a copy of your account data or ask us to correct inaccurate details at any time through the Help Centre. We retain account records for as long as required by applicable regulations — after which data is deleted or anonymised. Security on your account relies on OTP verification at login; if you receive an OTP you did not request, contact support immediately through live chat.

Data Encryption All account data, including your payment wallet links to bKash, Nagad, and Rocket, is encrypted at rest and in transit using current SSL standards.
Cookie Policy We use session and analytics cookies to keep your lobby preferences and account state consistent. You can manage cookie preferences from your browser settings at any time.
Data Retention Account records are kept for the minimum period required by applicable law. You may request deletion of non-mandatory data by contacting support through the Help Centre.
Account Security Login is protected by OTP sent to your registered mobile number. If you lose access to your number, follow the account recovery steps in the Help Centre before contacting support.

Common Questions About Our Legal Terms

These are the questions we get most often about how our terms apply to accounts in Bangladesh. If your question is not covered here, reach out through live chat or email support.

These terms apply to anyone who opens an account on Bajimaat. Eligibility depends on your local law and region — access is not available where local regulations prohibit real-money gaming platforms.

Yes. Submit a data access request through the Help Centre inside your account. We will compile your account data and respond within the timeframe required by applicable law.

Log into your account, go to account settings, and use the profile update option. For changes tied to your bKash or Nagad number, contact support for assisted verification before the update is confirmed.

After closure, we retain records for the period required by regulation, then delete or anonymise them. Non-mandatory data can be deleted sooner — raise this through the Help Centre or email support.

Contact live chat immediately. Change your login credentials and report the session. Our team can lock your account while the issue is investigated, preventing any further wallet activity.

We update terms when platform operations or regulations require it. Material changes are communicated to your registered account contact before they take effect — check your account messages regularly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.