What We Collect and Why We Hold It
When you open an account with us, we collect the details you provide at registration — your name, contact number, and the payment method you choose, whether that is bKash, Nagad, or Rocket. Transaction records are kept to process deposits and withdrawals accurately and to resolve
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any disputes that come up. We also collect device and session data — browser type, IP address, and login timestamps — to keep your account secure and detect unusual access. We do not collect more than we need. Data tied to your payment wallet, such as
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your bKash or Nagad mobile number, is used only to match your deposit to your account and to process your withdrawal back to the same wallet. We do not store your full wallet PIN or password at any point. Retention periods follow applicable law in the
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regions where we operate. If you close your account, we retain only what we are legally required to keep, and we delete the rest within a reasonable period. Availability of this service depends on your local law and eligible regions in Bangladesh.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.